Best in Class Support
The Platinum Service Guarantee is our on-going service, support and maintenance program for your mission critical voice and computer systems. This service agreement was designed to ensure prompt, timely service and to make sure that your investment is properly maintained after the warranty period.
The Platinum Service Guarantee is custom tailored for each of our clients. This is more than just a break/fix maintenance program, it's more like out-sourcing or out-tasking as much of your voice and data system as your prefer. The objective is to design a program for you, that keeps your telecommunications and/or data infrastructure worry free.
The Platinum Service Guarantee typically includes:
- No cost replacements of failed components
- 24/7 emergency coverage
- No charge for troubleshooting labor
- Guaranteed response time for adds, moves and changes
- Free on-site training
- No cost for over the phone support
